Frequently asked questions
Quick answers about ordering, delivery, sizing, returns, support, and store details at HI Libas.
How do I place an order?
Browse the products, select your preferred color and quantity, then complete checkout with your contact and delivery details.
Do you deliver across Pakistan?
Yes. Delivery is available across Pakistan and the shipping charge is shown during checkout or through the HI Libas shipping notice.
How long does delivery usually take?
Delivery time depends on the city and courier flow. Orders are prepared after confirmation, so the total time can vary by location.
Can I change my address or phone number after ordering?
If your order has not been dispatched yet, contact us on WhatsApp as soon as possible and we will try to update the details.
How can I contact you for order updates?
Use WhatsApp or the phone number shown in the site footer and contact page for fast updates.
Will I receive order confirmation?
Yes. We may contact you after checkout to confirm the order, check stock, or clarify any delivery detail before dispatch.
Is cash on delivery available?
Cash on delivery is the default checkout method, and the final order handling depends on the address and service coverage available at the time.
How do I know which size or fabric to choose?
If a size, fabric, or color detail is unclear, message us before ordering and we will help you confirm the right option.
Can I request an exchange or return?
Yes. Exchange and return requests are reviewed manually based on the item condition, the issue, and the reason shared after delivery.
What should I do if I receive the wrong item or a damaged parcel?
Contact us right away with clear photos and your order number so we can review the issue quickly.
Are the product photos accurate?
We try to keep photos as accurate as possible, but slight color differences can happen because of lighting and screen settings.
Are all items always in stock?
Product availability can change. If an item is listed but stock needs to be confirmed, we will reach out before dispatch.
How can I ask about styling or fabric details before buying?
Message us on WhatsApp before ordering and we will help you confirm fabric, size, and styling details.
Can I change my order after placing it?
If the order has not been dispatched yet, contact us as soon as possible. We will check whether the change can still be made.
What if an item is out of stock after I order it?
If stock needs to be confirmed, we will contact you before dispatch and guide you on the next step.
Do you share tracking or delivery updates?
Where courier information is available, we use it to support delivery updates. For the fastest help, contact us directly on WhatsApp.
How do I ask about a social media link or store contact?
You can use the contact page, footer links, WhatsApp number, or phone number shown on the site for direct support.